FAQ & Help topics

 

Email

PayPal

Customer Portal

PIN Codes

Dropbox Help

E-Downloads



Protecting your personal information
We do not collect any credit card information on our site. Payments are made through the PayPal system and any credit card information is collected by PayPal, not us. PayPal uses proprietary technology to ensure your transactions are safe.

Can I change, cancel or delete an e-Pattern order?
Orders placed on our online store cannot be changed or canceled. Since orders are delivered immediately, an digital order cannot be canceled.

Do you accept returns?
We do not accept returns for any downloaded material. However, if you are experiencing technical difficulties, please contact Sindy. 

 


 

Notification of any issues must occur within 2 calendar days of the original sale.