Common problems and Solutions

*Add noreply@digitalproductdelivery.com to your address book to ensure delivery.
If the system asks you to activate your device, please follow the onscreen directions.

The activation emails are sent out immediately. Delivery can be delayed by your provider.

Activation codes are time sensitive and only work for that instance. 

If you request another before getting the code, you have to start all over again.

Keep the browser window open and retrieve the code from your email. 

The code is case sensitive, so it is best to copy and paste it into the waiting browser window.

There is also a link on the code email that says Login Now. You can use that instead if you wish.

Keeping your browser up to date is critical for viewing current content on the internet and in protecting your device. Here are some helpful links to easily accomplish that.

Don't know which browser you have, start here - https://www.whatismybrowser.com/
Need to update your browser, go here - https://browsehappy.com/
Browser all up to date but you still cannot view content? Refresh your cache! - https://www.refreshyourcache.com/en/home/

Do you have to verify your device every time you visit the website? That is easily avoidable by letting the site set a cookie to remember you by! Learn how to manage your cookies here - 

https://www.dummies.com/education/internet-basics/defining-and-dealing-with-web-cookies/

*The use of any original patterns, on this website (free or otherwise) is limited to individual and personal use. Sharing or distributing any of these patterns in any form is not allowed. *Original patterns, instructions and tutorials cannot be used for commercial purposes. *Credit for original patterns from this website should be included if displayed in any manner (such as a quilt show or exhibit). *Individual users may enlarge or reduce the size of the patterns for their personal use, but in no other way alter them. *The sale, alteration, commercial use or any other use of these patterns not indicated in these copyright terms is not allowed.

email sindy@fatcatpatterns.com

Can I change, cancel or delete an e-Pattern order?

Orders placed on our online store cannot be changed or canceled. Since orders are delivered immediately, an digital order cannot be canceled. 

Do you accept returns?

We do not accept returns for any downloaded material. However, if you are experiencing technical difficulties, please contact Sindy.